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HOW TO ORDER
Online: You may order directly from any product page on our website simply by selecting the quantity of the products you wish to purchase and clicking on the Add to Cart button. Both Netscape Navigator® and Microsoft Internet Explorer® use a security protocol (SSL) to ensure your credit card information is secure.

Phone: Call in your order to 303-997-9797, during business hours (8:30AM-5:00PM) Mountain Time, on regular business days, to speak one-on-one with a Customer Service professional.

Fax: Send your order to 810-398-6821. Our Customer Service professionals will process your order and contact you for any clarifications.

GENERAL PAYMENT REQUIREMENTS
Full payment of the order is required before an order can be processed and confirmed.
We accept VISA®, Master Card® and American Express®

GENERAL SHIPPING INFORMATION
Delivery of most products is 8 to 10 weeks from the order placement date. Your order may arrive sooner.
Freight is free of charge in the continental US states (excluding Alaska, Hawaii, Puerto Rico, Virgin Islands) for orders over $1,000.00. All lesser orders are subject to a 15% flat shipping rate with a minimum charge of $15.00. This includes actual trucking costs, packaging/crating costs, palletizing, insurance and delivery to your driveway or front door when possible. Additional services such as inside delivery, assembly and packaging removal are not included and cannot be offered at this time. All of our product shipments are fully insured. In case of damage your order will remain valid and the product will be replaced in the shortest possible time at no additional cost for you.
Unless otherwise noted or requested, items are shipped fully assembled by UPS or Common Carrier. When your order is shipped you will be notified by e-mail.

Upon delivery by Common Carrier:
1) Open and inspect all shipments promptly. The driver is required to wait while you inspect the goods.
2) In the unlikely event that damage occurs during shipment, write "damaged" on the delivery receipt before signing. The driver will give you a copy of the delivery receipt.
3) Keep the damaged goods and packing until the claim is resolved. do not refuse them!
4) Notify Villa & Garden customer service immediately and promptly fax the copy of the delivery receipt to Villa & Garden at 810-398-6821 so a claim can be filed. Villa & Garden reserves the right to require pictures to document the damage and substantiate the claim.

Any damage noted after the delivery receipt has been signed cannot be claimed and is subject to Villa & Garden’s product warranty policy.

RETURNS POLICY
All returns to Villa & Garden require must be accompanied by a numbered Return Authorization Form. Call Villa & Garden customer service at 303-997-9797 to obtain this form, before returning the items or credit will not be honored. Warranty returns may require pictures of damage to substantiate the warranty claim. Villa & Garden reserves the right to require the return of goods at the customer's expense. All Warranty returns will be fully exchanged as soon as possible with the same item. All returns including Warranty returns where the customer refuses an exchange are subject to a 20% restocking fee with no exceptions. Shipping costs are refunded only in the event of a Warranty return.

PRODUCT WARRANTY
Volcanic Stone Tables Warranty
The tabletops and ironwork are guaranteed against manufacturing defects. However, due to the natural composition of the volcanic stone and the handcrafted nature of the product the tabletops may present natural discolorations and blemishes in their surface as well as slight imperfections in the artwork, these contribute to the uniqueness of each table and are not considered defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.

Wrought-Iron Furniture Warranty
The chairs and cushions guaranteed against manufacturing defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.

American Mission Furniture Warranty
The furniture pieces are guaranteed against manufacturing defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.

Teak Furniture Warranty
The furniture pieces are guaranteed against manufacturing defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.

Metal Furniture Warranty
The chairs and cushions guaranteed against manufacturing defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.

All-weather Wicker Furniture Warranty
The chairs and cushions guaranteed against manufacturing defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.

Poolside Furniture Warranty
The furniture pieces are guaranteed against manufacturing defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.

Terracotta Collection Warranty
The terracotta pieces have a lifetime guarantee against frost damage. The terracotta pieces are guaranteed against manufacturing defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.

Garden Pavilions Warranty
The pavilions are guaranteed against manufacturing defects. Any claims arising from day to day wear and tear, extended use or improper handling and/or care will be evaluated on a case by case basis. We will carefully review all documented claims and do our best to provide a prompt and satisfactory response.



PRODUCT CHANGES
Villa & Garden reserves the right to make design and color changes to its products without notice. Due to the handcrafted nature of our products, all measurements are approximate.

YOUR PRIVACY RIGHTS
A Villa & Garden we respect the privacy of our customers and the importance of the information they entrust to us. We summarize below the basic information policies and practices in place on our websites. To read the entire Privacy Policy of Villa & Garden, please click here.

Information We May Collect
We may collect information that can identify you ("personal information"), such as your name, address, and email address, (i) when you (or other users) provide it to us when using our website or in some other manner, from our business partners, and from other third parties. We may combine the personal information that we receive from different sources. We also may collect other types of information in the following ways when you visit our website: Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users' movements around our site and understand trends. We may assign your computer one or more cookies which may collect information to facilitate access to our website and to personalize your online experience. We may use standard Internet tools, such web beacons, which collect information that tracks your use of our website and enables us to customize our services and advertisements. We do not knowingly collect personal information from children under the age of 13. Should we ever do so, we will comply with the Children's Online Privacy Protection Act.

Information Others May Collect
We may allow third-party advertising companies or ad networks to display advertisements on our websites. We do not provide any personal information to these companies. These companies may use tracking tools, such as cookies, to collect information about computers used to view or interact with their advertisements. Some of these companies may be members of the Network Advertising Initiative www.networkadvertising.org, which offers consumers the ability to opt out of ad targeting by all member companies. If you post information about yourself or others, or communicate with others using our website, please note that we cannot control who reads your postings or what they do with the information you provide. We encourage you to use caution in posting personal information.

How We May Use Information We Collect
We may use information to: Fulfill your requests for products and services; Offer products and services that may be of interest to you; Customize the advertising and content that you see on our website; Facilitate use of our website; Manage your account and your preferences; Analyze use of and improve our website, products and services; Identify and protect against fraudulent transactions and other misuses of our website; Enforce our Terms of Use.

With Whom We May Share Information We Collect
We will not share your personal information with others except as indicated below, or except when we inform you in advance and give you the opportunity to opt out. We may share personal information with: Service providers, such as credit-card payment processors, performing services on our behalf; Other businesses with which we partner or which we carefully select to offer you products, services, and promotions through our website or offline; and Other third parties in limited circumstances, such as complying with legal requirements, preventing fraud, and protecting the safety of our users. We may share aggregated, non-personal information in any of the above situations and also with advertisers and others.

Your Choices
You may choose: Not to provide personal information, although that may result in your inability to obtain certain services or use certain features of our website; To stop receiving promotional emails or newsletters from us by sending an email to the contact address below or by clicking here to unsubscribe To delete or decline cookies by changing your browser settings, although if you do so, some of the features or services of our website may not function properly; To review and update your personal information by contacting us at the email address below or, if you have an online account on our website, by logging into that account. Opt-out. If you do not wish to receive mailings from other companies or to have personal information shared with other companies, please contact us by phone, e-mail or postal mail at:

Phone: 303-997-9797
E-mail: sales@villaandgarden.com
Mail: Villa & Garden
Customer Service Dept.
P.O. Box 337
Littleton, CO 80160

Security
We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

Changes to our Privacy Policy
We may occasionally update our Privacy Policy to reflect changes in our practices and services. If we make material changes in the way we collect, use, or share your personal information, we will notify you by sending you an email to the email address you most recently provided to us and/or by prominently posting notice of the changes on our website.

How to Contact Us
If you have any questions about this summary, our Privacy Policy, or our information practices, please contact us by phone, e-mail or postal mail at:

Phone: 303-997-9797
E-mail: sales@villaandgarden.com
Mail: Villa & Garden
Privacy Contact Dept.
P.O. Box 337
Littleton, CO 80160

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